When a consumer chooses Focus as their service provider, we assign a case manager. It is the case manager's job to make certain that the consumer's needs are met, that he/she has the services that they desire and require, and that their paperwork is up-to-date and correct, so that services will not be interrupted. If the consumer requires assistive technology, like wheelchairs or talking computers or certain household renovations that make his/her environment more accessible, the case manager will lead the effort to obtain those items.
Integrated supports refers to the battery of services provided to the individual consumer through the Medicaid Waiver Program. This usually means hiring an implementer, or one-on-one worker, who will provide direct care and assist the consumer to meet their annual goals and objectives. They may teach the consumer to budget his/her money, to shop, to do laundry, to cook, to do household maintenance tasks, or whatever the consumer requires. They often assist the consumer to participate in fun activities like basketball, bowling, community events, etc.
Focus will also assign an Integrated Supports Coordinator. It is the Coordinator's job to hire and supervise the implementer and to stay aware of and participate in all issues and decisions concerning the consumer.